What Our Customers Are Saying!!
“The purpose of my email is that every once in a while (not often) I will have an experience that is so special or so unexpectedly pleasant that all I can say is “WOW!”
I had one of those experiences this past week. On Monday morning, I left early for a monthly trip to my corporate office in Chicago. Tony Gutierrez picked me up at my home and when I entered his car I again commented on how much I enjoyed riding with him because he always has the best music playing. It was then that I stated that Nat King Cole was always my favorite singer. Tony commented that from now on, he would have Nat King Cole on when I’m riding with him. I thought that was nice but didn’t really have any expectations going forward.
After a very long week I returned late on Friday evening and was pleased to receive a voice mail message from Tony that I could call him when I had collected my luggage. After getting my bag, I called Tony and we met at the curb in terminal #2. For the next 15-20 minutes I was treated to nothing but Nat King Cole. It was such a pleasant welcome home and I told Tony how much I truly appreciated this special touch. When we arrived at my home I asked Tony how he did that, figuring he had tuned into a satellite radio channel. I was “blown away” when Tony proceeded to eject a CD of Nat King Cole’s greatest hits and gave it to me as a welcome home gift.
It was such a kind gesture and one that I will always remember as an example of how a simple act of kindness can have so much impact. Thank you for employing Tony and the other professionals who reflect so positively on your organization.”
“I imagine I must be one of your most frequent customers as I use your service 2-4 times a week. I am always very impressed with the drivers (I know all of them by name and have a friendly relationship with all) and the service and attention to detail from Eric (sometimes when I have an error on the reservation). I actually look forward to my 20mins in the car with your drivers with I come from the airport. Thanks for the great service.”
“I schedule car service for several executives and truly am thrilled at the type of service, drivers and online experiences I have had over the last couple of years. I am always recommending Roadrunner and will continue to do so. My Ex’s are very pleased which in turn makes me pleased “thank you for your great service!”
“Good service, pick up was well coordinated. Like the fact that the drivers communicate promptly by cell phone. Prices are in line and reasonable.”
“We do not use your limo service often, but feel very secure that when we need the service, you always deliver at a very professional level. Thank You. When we need a ride we will definitely use you. Also thank you for the e-mail, it will keep us in contact with you and that we like.”
“My family and I are treated so well and are cared for with great respect and reliability with Roadrunner. They are always on time.”
“My driver, Tony, was absolutely wonderful. He was early to pick me up so I did not have to stress about the time, extremely professional and provided a very comfortable atmosphere to travel in. I will definitely use this service again!”
“Drivers are also pleasant and on top of any delays. I always feel comforted in the knowledge that no matter how late my plane is my driver will be there for me. I also love love the Town Cars. Ooo laa the height of luxury.”
“The drivers have been courteous, professional and mature. The drivers have been on time and the vehicles in good condition. It’s been a pleasure to use the service.
“My driver was fantastic. It was a 4am pick-up & his pleasant conversation on the way to the airport really started my day & trip off great!”
“This is the first time I have used Roadrunner and appreciate being able to handle the reservation process online. I also like the confirmations and receipts received via e-mail.”